We take utmost care in ensuring every order goes through a rigorous quality check. In the rare case of an issue, here's how we make it right.
Last Updated: September 2026 | 7-Day Return Window | Free Pickup Included
When can you request a refund?
We accept returns strictly under the following conditions, within 7 days of delivery. A short video showing the issue is required.
The product arrives physically damaged.
The product is defective or not working upon arrival.
Follow these 5 steps to initiate a return
Within 7 days of delivery, open the order, choose the item(s) and the reason (damaged or defective). Upload a photo and a short video showing the issue — see below.
The seller who fulfilled your order approves or rejects the return, usually within 48 hours. If they don't respond in time, our team steps in automatically.
Once approved, we book a free reverse pickup with our courier partner — you don't ship anything yourself or pay for the return shipping.
When the item reaches the seller, they check it against your claim. If it passes, your refund starts immediately; if there's a dispute, our team resolves it.
Once the quality check passes, your refund is issued to your original payment method (or, for cash-on-delivery orders, to the UPI/bank details you provide when requesting the return).
How long will your refund take?
Shipping is refunded on an approved return (the seller is at fault for damaged or defective items); platform and payment-gateway fees are not refunded.
The seller (or, if they don't respond, our team) inspects the returned item once it arrives, then the refund starts immediately.
Once issued, it typically takes 5–7 business days to reflect in your account. Cash-on-delivery orders are paid out to the UPI/bank details you provided.
Our support team is ready to help you with any return or refund queries:
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