kidskadai

Returns and Refunds Policy – Kids Kadai

At Kids Kadai, we take utmost care in ensuring that all our shipments go through a rigorous quality check before leaving our warehouse. However, in the rare event that your product is damaged during shipping or is found defective upon delivery, you may request a refund by returning the product.

Eligibility for Refunds:

We process refunds if the product is missing, defective, or damaged during delivery.

Steps to Request a Refund:

  1. 1. Contact Us: Reach out to our Customer Support team via email at [your email] or WhatsApp (using the icon on our website) within 24 hours of receiving the order.
  2. 2. Provide Order Details: Share your Order ID and details of your concern.
  3. 3. Unboxing Video is Mandatory: A full unboxing video (from start to end) is strictly required for any claim.
  4. 4. Return the Product: We currently do not offer pickup services. Customers must ship the defective product back to us.
  5. 5. Refund Processing: Once we receive the returned product and verify the issue, a full refund will be processed within 2 working days.

🔹 Note: Minor outer packaging damages, such as dents on tins or courier covers, will not be considered as damage for refund claims.

Order Cancellations (Post-Shipment):

If your order has been shipped but not yet delivered, you may request a cancellation by contacting our support team at [your email] or via WhatsApp. If the cancellation is approved, and the product has already been handed over to the courier, please do not accept the delivery. A refund will be processed once we receive the returned product and verify its condition. Shipping costs will not be refunded.

Refund Processing Time:

✅ Before Shipment: If the cancellation request is approved before shipping, we will process the refund within 1-3 working days.

✅ After Shipment/Returns: If the order is already packed, dispatched, or returned, we will process the refund only after receiving and verifying the product. The final decision will be taken by Kids Kadai.

✅ Payment Mode & Refund Time:

• For payments made via credit/debit cards or net banking, the refund will be credited to the same account within 24-48 business hours after processing.

• It may take 2-3 additional business days for the amount to reflect in your account, depending on your bank.

For further assistance, feel free to reach out to our customer support.

Kids Kadai – Bringing Joy to Little Ones! 🎉