Cancellation Policy

We understand that plans change. Here's everything you need to know about cancelling an order on Kids Kadai — before and after it ships.

Last Updated: September 2026 | Applies to all Kids Kadai orders

Before DispatchFree CancellationCancel anytime — 100% refund, no fees deducted

After DispatchRefuse at DeliveryRefuse the parcel — item value refunded, shipping fee not refunded

After DeliveryNot EligibleRequest a return instead (within 7 days)

Cancellation Before Shipment

Full Refund Eligible

You can cancel your order at any time before it is dispatched from our warehouse. This is the easiest and fastest way to get a full refund.

Cancellations before dispatch are accepted without any questions — you can cancel the whole order or individual items.
You get 100% of what you paid back — item price, shipping fee, platform fee and payment gateway fee are all refunded. Kids Kadai absorbs these costs so you don't have to.
Refunds go to your original payment method and typically reflect within 5–7 business days of your bank processing the credit. Cash-on-delivery orders have nothing to refund since no payment was collected.
You'll get an email the moment the cancellation is confirmed, and can track the refund status from your Orders page.

Most orders are dispatched within 2–4 business days of placement. Cancel from your Orders page any time before then for the fastest, fullest refund.

Cancellation After Shipment

Refuse delivery to trigger a free return — shipping fee not refunded

If your order has already shipped but hasn't reached you yet, request a cancellation from your Orders page — no need to email or call us first.

Open My Orders and choose “Cancel” on the order — this sends the request straight through, no support ticket needed.
Once it's approved, please refuse the parcel when the courier tries to deliver it. A courier can only be turned around after a delivery attempt doesn't go through — refusing it is what starts the free return to the seller.
Once the parcel is back with the seller, the item price is refunded to your original payment method.
The shipping fee is not refunded for a post-shipment cancellation, since the courier trip has already happened. Platform and payment gateway fees are also not refunded at this stage.

Once a package has been delivered and accepted, it can no longer be cancelled — please initiate a return request instead, within 7 days of delivery.

How to Request a Cancellation

Go to Your Orders

View My Orders

Select the Order

Find the order you wish to cancel and click 'Cancel Order' (or 'Cancel Item' for a single product) — you'll see the exact refund amount before confirming.

Already Dispatched? Same Button

The Cancel button still works after dispatch — it sends a cancellation request instead of cancelling instantly. Once approved, refuse the parcel at delivery so the courier can bring it back.

Receive Confirmation

You'll get an email confirming the cancellation, and can track the refund's status from the same order page.

Refund Timeline for Cancellations

Pre-Shipment Cancellation (full refund)5–7 business days

Post-Shipment (after courier returns the parcel)5–7 business days from pickup

Cash-on-Delivery ordersNothing to refund — no payment was collected

Refunds are credited to the original payment method only. We do not issue cash refunds.

Related Policies

Returns & Refund Policy

Damaged or defective product returns

Shipping Policy

Delivery timelines and charges

Need Help Cancelling?

Our support team is available to assist you with any cancellation request:

contact@kidskadai.com +91 9884336224

Mon–Sat, 10 AM–5 PM